Privacy Policy

Last Updated: 1st September 2024


Heatleaders ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website [website URL] (the "Website") or use our services. By using our Website, you agree to the collection and use of information in accordance with this policy.


1. Information We Collect

We may collect and process the following types of personal data about you:

1.1 Information You Provide:

  • Contact Details: When you create an account, make a purchase, or sign up for our newsletter, we collect information such as your name, email address, phone number, and postal address.
  • Payment Information: When you make a purchase, we collect payment details such as your credit/debit card information or bank details. Payment processing is handled by third-party payment providers and we do not store your full payment details.
  • Profile Information: If you register as an engineer on our Website, we collect additional information such as your qualifications, certifications (e.g., Gas Safe registration), and insurance details.

1.2 Information We Automatically Collect:

  • Log Data: When you access the Website, we collect information such as your IP address, browser type, operating system, and the pages you visit.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our Website. For more details, please see our [Cookie Policy].

1.3 Information from Third Parties:
We may receive information about you from third parties, such as payment processors or social media platforms, when you intQeract with our Website through these services.


2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services:

  • To process your orders, manage your account, and provide customer support.
  • To match customers with suitable engineers and facilitate installation services.
  • To improve our Website’s functionality and user experience.

2.2 Marketing and Communications:

  • To send you promotional materials, newsletters, and other communications. You can opt out of these communications at any time by following the unsubscribe link in our emails or contacting us directly.
  • To personalize your experience and recommend products or services that may be of interest to you.

2.3 Compliance and Legal Obligations:

  • To comply with legal obligations, such as tax and accounting requirements.
  • To detect, prevent, and respond to fraud, security breaches, and other potentially harmful or unlawful activities.

3. Sharing Your Information

We may share your personal information with the following parties:

3.1 Service Providers:
We may share your information with third-party service providers who perform services on our behalf, such as payment processors, hosting providers, and marketing agencies. These service providers are bound by contractual obligations to protect your information and use it only as necessary to perform their services.

3.2 Engineers:
If you book an installation service, we will share relevant information with the selected engineer(s) to facilitate the service.

3.3 Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.


4. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, no internet-based service is completely secure, and we cannot guarantee the absolute security of your data.


5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.


6. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

6.1 Access: You have the right to request a copy of the personal data we hold about you.

6.2 Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.

6.3 Deletion: You have the right to request the deletion of your personal data under certain circumstances.

6.4 Objection: You have the right to object to the processing of your personal data, including for direct marketing purposes.

6.5 Restriction: You have the right to request the restriction of processing of your personal data under certain circumstances.

6.6 Portability: You have the right to request the transfer of your personal data to another organization in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [Your Contact Information]. We may ask you to verify your identity before fulfilling your request.


7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Website. You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].


8. International Transfers

Your personal information may be transferred to and processed in countries outside of the UK. When such transfers occur, we ensure that they are carried out in accordance with UK data protection laws, including by implementing appropriate safeguards such as standard contractual clauses.


9. Children’s Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.


11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Heatleaders
Viaduct Road
Brighton
BA1 ABC
United Kingdom.
info@heatleaders.co.uk
01234 567890


This Privacy Policy is designed to comply with UK data protection laws, including the GDPR and the Data Protection Act 2018. Be sure to customize the policy with your specific company details and review it with a legal professional.