Terms & Conditions
Last Updated: 1st September 2024
Welcome to Heatleaders (“we”, “us”, or “our”). By accessing or using our website [www.heatleaders.co.uk] (the “Website”), you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read them carefully. If you do not agree to these Terms, you may not use the Website.
1. General Overview
1.1 Services: Our Website offers the sale of boilers (“Products”) and allows certified engineers (“Engineers”) to sign up and provide installation services to customers (“Customers”).
1.2 Eligibility: To use our Website, you must be at least 18 years old and have the legal capacity to enter into contracts under UK law.
2. Use of the Website
2.1 Account Registration: To purchase Products or sign up as an Engineer, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.
2.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
2.3 Prohibited Activities: You agree not to use the Website for any unlawful purpose or in any way that could harm the Website, its users, or our business. Prohibited activities include, but are not limited to, fraud, spamming, and infringement of intellectual property rights.
3. Product Sales
3.1 Product Information: We strive to ensure that the information about the Products is accurate, complete, and up-to-date. However, we do not guarantee that the descriptions, pricing, or other content on the Website are error-free.
3.2 Pricing: All prices for Products are listed in GBP (£) and include VAT at the applicable rate. We reserve the right to change prices at any time without notice.
3.3 Orders: By placing an order on the Website, you are making an offer to purchase the Product(s) under these Terms. We reserve the right to accept or reject any order at our discretion. If we reject your order, any payment made will be refunded in full.
3.4 Payment: Payment for Products must be made through the payment methods available on the Website. Your order will not be processed until payment is received in full.
3.5 Delivery: Delivery times may vary depending on your location and availability of the Product(s). We will provide an estimated delivery time at the point of purchase, but we do not guarantee delivery dates. Delivery within the UK will be subject to our standard delivery terms.
3.6 Returns and Refunds: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 days of receiving the Product. To initiate a return, please contact our customer service. Returned Products must be unused and in their original packaging. Refunds will be processed within 14 days after we receive the returned Product. Return shipping costs are the responsibility of the Customer unless the return is due to our error.
4. Engineer Sign-Up and Services
4.1 Engineer Eligibility: Engineers must be Gas Safe registered, hold the necessary qualifications, and have valid public liability insurance to perform boiler installations in the UK. Engineers are required to provide proof of certification and insurance upon sign-up.
4.2 Engineer Responsibilities: Engineers are independent contractors and are not employees of Heatleaders. They are solely responsible for providing installation services, including adhering to all relevant safety standards, building regulations, and Gas Safe requirements.
4.3 Service Booking: Customers can book installation services through the Website. Engineers will receive service requests and have the option to accept or decline them. Acceptance of a service request forms a binding contract between the Engineer and the Customer under these Terms.
4.4 Service Payment: Payment for installation services is handled through the Website. Engineers will receive payment after the service has been completed and confirmed by the Customer. A service fee [percentage or fixed amount] will be deducted from the payment to cover administrative costs.
4.5 Engineer Conduct: Engineers are expected to provide professional, high-quality services. We reserve the right to remove any Engineer from the Website if they receive multiple complaints, fail to meet our standards, or violate these Terms.
5. Intellectual Property
5.1 Ownership: All content on the Website, including but not limited to text, images, graphics, logos, and software, is the property of Heatleaders or its licensors and is protected by UK intellectual property laws.
5.2 Limited Licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes. Any unauthorised use of the Website or its content is prohibited.
6. Limitation of Liability
6.1 No Warranty: The Website and its content are provided “as is” without any warranties, express or implied. We do not warrant that the Website will be error-free, uninterrupted, or free of viruses or other harmful components.
6.2 Limitation: To the fullest extent permitted by UK law, Heatleaders shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Website or the Products and services offered.
7. Indemnification
You agree to indemnify, defend, and hold harmless Heatleaders, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Website, your violation of these Terms, or your breach of any applicable law or regulation.
8. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which can be found at [Privacy Policy URL]. Please review it to understand how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
9. Modifications to the Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.
10. Governing Law and Dispute Resolution
10.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.
10.2 Dispute Resolution: Any disputes arising out of or relating to these Terms or your use of the Website shall be resolved through the courts of England and Wales. You agree to submit to the exclusive jurisdiction of these courts.
11. Contact Information
If you have any questions about these Terms, please contact us at:
Heatleaders
Viaduct Road
Brighton
BA1 ABC
United Kingdom.
info@heatleaders.co.uk
01234 567890
This document is tailored to comply with UK laws and regulations, including consumer rights, the GDPR, and industry standards such as Gas Safe requirements. Again, it's important to have this reviewed by a legal professional to ensure full compliance with all applicable laws.